Question 1

How do I place an order?

Accepted Answer

• Browse through our online product page
 • Once you have selected the item you wish to order, select the desired quantity and click ‘Add to Cart’’. To shop more than 1 item, click ‘Add to cart’ for each new item and continue adding more items to the cart before proceeding to check out. 
 • Once you have added all the items and the quantities you wish to purchase, click on the cart icon, on the top right of the page to view your cart. 
 • Checkover the items added, the quantity and subtotal. Click ‘Check Out’. Shipping charges will be calculated at checkout.
 • Provide us with your contact information and shipping address.
 • Click ‘Continue to Shipping’
 • Shipping fee will be displayed on the next page. Free Shipping is applicable with a minimum spending amount. Please see ‘Shipping Policy’ for more information.
 • Select your preferred method of payment. No hidden charges are incurred. You pay only the amount that you see in your order summary. Please see ‘Payment Policy’ for more information.
 • Once you have successfully made your payment, and we have received the confirmation of the same, we will ship your order to you shortly. Please see ‘Shipping Policy’ for more information.

Question 2

How can I make changes to the items in my cart?

Accepted Answer

On the top right of the website, click on the ‘cart’ icon. Click ‘view my cart’. A summary of your added items should appear. You can edit the quantity of each item or remove a particular item as desired.

Question 3

Where is my order confirmation number?

Accepted Answer

After you have successfully placed your order online, you will receive an email that contains information regarding the details of your order.
If you have not received your order confirmation, please check your email, your spam folder or contact us.

Question 4

How do I know if my order went through?

Accepted Answer

Orders are confirmed once payment has been completed. You should receive an email of your order confirmation within a few minutes. You may also view your order status online by logging into your account. If you have not received your order confirmation, please check your email, your spam folder or contact us.

Question 5

What can I do when the items in my cart are out of stock?

Accepted Answer

In the event that your item is unavailable or no longer in stock, please remove the specific item in your cart. This will not affect the rest of the items in your cart.
We apologize for the inconvenience this may cause. 
Please recheck availability on a later date or notify us via email: info@mystiquearom.com so we can alert you once the items have been restocked.

Question 6

Can I make changes to my order after it has been confirmed and paid for?

Accepted Answer

Our system is automated and once you have placed your order, we are unable to make changes or cancellations to the order. We highly suggest that you review your cart before checking out.

Question 7

Can I purchase items in bulk?

Accepted Answer

Wholesale quantities are available to potential distributors & retailers. We would welcome an exclusive arrangement for you. For retailer or distributorship enquiries, please email: info@mystiquearom.com or call at Tel :+6681 4215959 for details.

Question 8

Does Mystique Arom ship internationally?

Accepted Answer

Yes We Do !  
Orders placed online through our website are shipped Free within Thailand.
For International orders, shipping takes 5-10 days depending on the options you choose.

For customers outside Thailand who wish to purchase Mystique Arom products, please check ‘Find Us At’ to find a local representative selling our products. Our partners may not have a complete range of all our products, please contact them for more information or get in touch with us.

If you are unable to find a local representative of Mystique Arom within your region, please get in touch with us for international shipping as shipping fees will vary depending on weight and international destination. Email us at info@mystiquearom.com or leave us a message on Facebook or Instagram. Provide us with the items you want to order, the quantity you need for each of them and your shipping address. Our customer service will provide you with the quotation of your order and the associated shipping costs. 
Customs duties, tax, general sales tax, value added tax or import tariffs may be assessed by the customs authorities of the importing country depending on the contents and destination country of your shipment. If there is a duty, it is the customer's responsibility to pay.

Economic Shipping options are also available using these shipping partners in your countries, just register with them and choose THAILAND as shipping address at CHECKOUT

HONG KONG - https://www.buyandship.today (https://www.buyandship.today)
INDIA - https://www.buyandship.in/ (https://www.buyandship.in/)
TAIWAN - https://www.buyandship.com.tw/ (https://www.buyandship.com.tw/)
SINGAPORE - https://www.buyandship.com.sg/ (https://www.buyandship.com.sg/)
JAPAN - https://www.buyandship.co.jp/ (https://www.buyandship.co.jp/)
MALAYSIA - https://www.buyandship.com.my/ (https://www.buyandship.com.my/)
AUSTRALIA - https://au.buynship.com/ (https://au.buynship.com/)
UNITED ARAB EMIRATES - https://ae.buynship.com/ (https://ae.buynship.com/)
UNITED KINGDOM - https://uk.buynship.com/ (https://uk.buynship.com/)

Question 9

I live overseas, how can I order?"

Accepted Answer

Yes We SHIP OVERSEAS !  
Orders placed online through our website are shipped Free within Thailand.
For International orders, shipping takes 5-10 days depending on the options you choose. Select your country at checkout.

Economic Shipping options are also available using these shipping partners in your countries, just register with them and choose THAILAND as shipping address at CHECKOUT

HONG KONG - https://www.buyandship.today 
INDIA - https://www.buyandship.in/ 
TAIWAN - https://www.buyandship.com.tw/ 
SINGAPORE - https://www.buyandship.com.sg/ 
JAPAN - https://www.buyandship.co.jp/ 
MALAYSIA - https://www.buyandship.com.my/ 
UNITED ARAB EMIRATES - https://ae.buynship.com/

For customers outside Thailand who wish to purchase Mystique Arom products, please check ‘Find Us At’ to find a local representative selling our products. Our partners may not have a complete range of all our products, please contact them for more information or get in touch with us.

If you are unable to find a local representative of Mystique Arom within your region, please get in touch with us for international shipping as shipping fees will vary depending on weight and international destination. Email us at info@mystiquearom.com or leave us a message on Facebook. Provide us with the items you want to order, the quantity you need for each of them and your shipping address. Our customer service will provide you with the quotation of your order and the associated shipping costs.

Customs duties, tax, general sales tax, value added tax or import tariffs may be assessed by the customs authorities of the importing country depending on the contents and destination country of your shipment. If there is a duty, it is the customer's responsibility to pay.

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